Introduction & Organizational Information
We, at Fresko.app, are dedicated to serving our customers and contacts to the best of our abilities. Part of our commitment involves the responsible management of personal information collected through our website(s) (fresko.app), and any related interactions. Our primary goals in processing this information include:
- Enhancing the user experience on our platform by understanding customer needs and preferences.
- Providing timely support and responding to inquiries or service requests.
- Improving our products and services to meet the evolving demands of our users.
- Conducting necessary business operations, such as billing and account management.
It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorized access, disclosure, alteration, and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.
We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at freskobio@gmail.com.
Data Collection and Processing
Our commitment to transparency and data protection extends to how we collect and use your personal information. We gather personal data through various interactions, including but not limited to, when you utilize our services or products such as Fresko, a digital SaaS platform for content providers, or directly provide information to us.
The following list details the types of personal information we may process:
- First and Last Name
- Email Address
We also use Google Analytics to collect information about how visitors use our website. This includes data such as your IP address, browser type, operating system, pages visited, and time spent on our website. Google Analytics uses cookies and similar technologies to gather this information.
The data collected via Google Analytics is anonymized before processing and is used exclusively to analyze user behavior, optimize our website, and improve the user experience. For more information, you can view Google's Privacy Policy.
You may opt out of Google Analytics tracking by using the Google Analytics Opt-Out Browser Add-on.
Data Storage and Protection
At Fresko.app, the security of your personal information is paramount. We employ a variety of measures to protect the integrity and confidentiality of the data we collect. Below, we outline our practices regarding data storage and protection:
Data Storage Location:
Personal information is stored in secure servers located in the EU. For services that require international data transfer, we ensure compliance with all applicable laws and maintain data protection standards equivalent to those in our primary location.
Data Protection Measures:
- Encryption: We employ robust encryption technologies to protect data during transfer and at rest.
- Access Control: Access to personal information is strictly limited to authorized personnel with a legitimate business need to access the data.
Data Sharing and Disclosure
We are committed to safeguarding your personal information and ensuring it is treated with the utmost respect. We may share your information with trusted third-party service providers who perform services on our behalf, such as:
- Mailgun: Located in the US, for sending transactional emails. Shared data includes email addresses, used solely for sending emails related to your interactions with us. Legal basis: to perform transactional services (e.g., sending confirmation emails).
- Google Analytics: For analyzing website usage. Shared data includes anonymized user interaction data for analytics purposes. Legal basis: legitimate interest in understanding user behavior to improve services.
These third parties are contractually obligated to maintain the confidentiality and security of your personal information.
International Data Transfers
As explained in this privacy policy, we use services whose providers are located in third countries (outside the European Union or the European Economic Area), such as Mailgun and Google Analytics. Where this is the case, we have taken appropriate precautions to ensure an adequate level of data protection for any data transfers, including the use of standard contractual clauses of the European Union.
Children’s Privacy
Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children under this age without verifiable parental consent. If we become aware that we have inadvertently collected personal information from a child under this age, we will take prompt steps to delete such information from our records.
Direct Marketing and Communications
We may use your personal information to send you direct marketing communications about our products, services, promotions, and other relevant information that we believe may be of interest to you. These communications are sent via email.
You can manage your communication preferences by using the unsubscribe link provided in our marketing emails or by contacting us directly at freskobio@gmail.com to opt out of receiving such communications.
Data Deletion Requests
If you wish to have your personal data deleted, please contact us at freskobio@gmail.com, and we will take prompt action to process your request in accordance with applicable data protection laws.
Data Breach Notification Procedures
At Fresko.app, we understand the importance of protecting your personal information and take proactive measures to safeguard it. In the event of a data breach, we have established clear procedures for promptly identifying, assessing, and mitigating the impact of the breach.
Policy Updates and Changes
We may update this privacy policy from time to time to reflect changes in legal requirements, industry standards, or our business operations. However, we do not currently notify users of these updates.
Contact Us
If you have any questions or concerns about this privacy policy or how your personal information is handled, please contact us at:
Email: freskobio@gmail.com